A property management company in York County, Pennsylvania, has agreed to pay an $8,000 settlement after issuing leases that banned tenants from posting negative online reviews. Inch & Company Property Management LLC has been accused of violating both the Federal Consumer Review Fairness Act and the Pennsylvania Unfair Trade Practices and Consumer Protection Law.
Attorney General Michelle Henry criticized the company’s leases, stating that they unlawfully prevented tenants from sharing their experiences through online reviews. Tenants who disregarded this ban and posted negative reviews were subject to financial penalties as stated in their lease agreements.
Inch & Company Property Management, which has been operating for over 15 years and manages more than 4,500 rental units across Central Pennsylvania and Maryland, claimed to value the importance of online reviews on its website. However, the inclusion of the non-disparagement clause contradicted this stance.
Attorney General Henry emphasized the necessity of online reviews for consumers who are researching living options. She encouraged individuals to thoroughly investigate any contracts they are considering signing, including exploring available reviews that may influence their decision-making process.
The settlement requires Inch & Company Property Management to comply with the Consumer Protection Law and Consumer Review Fairness Act of 2016. Additionally, the company must cease using non-disparagement clauses in its tenant contracts.
FAQ
What did Inch & Company Property Management do wrong?
Inch & Company Property Management issued leases that prohibited tenants from posting negative online reviews about their properties and management. This violated the Federal Consumer Review Fairness Act and the Pennsylvania Unfair Trade Practices and Consumer Protection Law.
What were the consequences for tenants who posted negative reviews?
Tenants who posted negative reviews faced financial penalties as outlined in their lease agreements.
What did the Attorney General say about online reviews?
Attorney General Michelle Henry emphasized the importance of online reviews for consumers to make informed decisions about living spaces. She encouraged individuals to thoroughly research and read reviews before signing any contracts.
What actions must Inch & Company Property Management take as part of the settlement?
As part of the settlement, Inch & Company Property Management must comply with the Consumer Protection Law and Consumer Review Fairness Act of 2016. They are also required to stop incorporating non-disparagement clauses in their tenant contracts.